At Woosol, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.
1. Returns
- You have 60 days from the delivery date to return an item.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact us at contact@woosol.shop for further instructions.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 11 days to your original payment method.
3. Non-Returnable Items
- Custom or personalized items and gift cards are non-returnable.
4. Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.