Refund and Return policy

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At Woosol, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Returns

  • You have 60 days from the delivery date to return an item.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • To initiate a return, please contact us at contact@woosol.shop for further instructions.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 11 days to your original payment method.

3. Non-Returnable Items

  • Custom or personalized items and gift cards are non-returnable.

4. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.